This section describes the skills and knowledge and their level required for this unit

Required skills

access and use workplace information

active listening

adapt personal communication style to a variety of situations

analyse and evaluate information and data

coaching and mentoring to provide support to colleagues

communicate in a clear and concise manner

consultation

effectively work with teams and individuals

negotiation

numeracy skill to calculate resources and costings

planning

reading to interpret complex information

relate to people from a range of social cultural and ethnic backgrounds and physical and mental abilities

research analyse and interpret information from a variety of people and reporting

solve problems to deal with complex and non routine difficulties

use a range of communications equipment

use technology to research analyse and report information

writing to develop complex reports

Required knowledge

applicable OHS licensing and legislative compliance requirements

application of the hierarchy of control

approved communication terminology and call signs

available support agencies and the types of services offered

difference between negative and positive language

differences between written and spoken English

how to read and use body language to gain confidence of others

how to record information which may be used for legal purposes

how to safeguard confidential information

how to use business equipment to present information

intervention points for expert OHS advice

negotiation techniques

non conformance reporting requirements

OHS implications relating to use of guard dogs apprehension or arrest of persons use of firearms use of restraints handcuffs batons and spray

organisational standards for the presentation and maintenance of written information

power plays and how they are used in conflict situations

principles and practices of effective OHS management

principles and techniques associated with modelling safe work practices hazard identification and risk management

principles of ASNZS Risk management

tactical response measures

use of force guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

managing organisational compliance with applicable OHS legislation and licensing and implementing consultative arrangements to ensure individual and team OHS awareness and compliance

developing a comprehensive OHS system which maximises implementation of OHS policies and procedures

conducting an evaluation of the OHS system and using the findings together with consultation processes as the basis for implementing improvements

establishing systems for ensuring OHS records and information meet legal compliance requirements

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency should be assessed using questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

OHS system may include:

Legislative requirements may relate to:

OHS roles and responsibilitiesmay include:

Training programmay include:

OHS record keepingmay relate to:

Hazard relates to:

Riskrelates to:

Security risksmay include:

OHS information and proceduresmay relate to:

Consultative processes may include:

OHS recordsmay relate to:

Procedures for identifying hazards may include:

Managing risksmay involve:

Verifiable evidencemay include: